Frequently Asked Questions
Everything you need to know about your cozy shopping experience.
How long does shipping take?
Standard shipping typically takes 5-7 business days within the continental US. International shipping times vary by location, usually ranging from 10-15 business days.
What is your return policy?
We offer a 30-day return window for all unwashed and unworn items with original tags attached. Simply visit our returns portal to start your request.
How do I know which size to choose?
Each product page features a detailed size guide. Since our fabrics are designed for extra comfort, we recommend sizing up if you prefer a more oversized, relaxed fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Are your materials sustainably sourced?
Yes, we prioritize ethical manufacturing and use eco-friendly materials like organic cotton and recycled polyester in our signature cozy collections.
How should I care for my Just Cozy apparel?
To maintain the softness of your items, we recommend machine washing on a cold, gentle cycle and tumble drying on low heat or air drying.